Frequently Asked Questions

Everything you need to know about our premium artisanal chocolates.

How do you ensure the chocolate doesn't melt during shipping?

We use temperature-controlled packaging, including insulated liners and cold packs, to ensure your chocolates arrive in perfect condition regardless of the weather.

Are your products suitable for people with nut allergies?

While many of our chocolates do not contain nuts, all of our products are processed in a facility that handles peanuts and tree nuts. We recommend checking specific ingredient lists for each product.

What is the shelf life of your artisanal chocolates?

Our chocolates are best enjoyed within 4 to 6 weeks of delivery. For maximum freshness, store them in a cool, dry place between 60-70°F (15-21°C) away from direct sunlight.

Do you offer vegan or dairy-free options?

Yes, we have a dedicated collection of dark chocolates and plant-based truffles that are 100% vegan and dairy-free.

Can I include a personalized message with my gift order?

Absolutely! During the checkout process, you can select the 'Gift Message' option to include a printed note inside the box at no extra charge.

What is your return policy for food items?

Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact our support team within 48 hours for a replacement or refund.